"High theft store. Everything of value is locked up... including batteries... not just car batteries... AA, AAA and such."
Best Buy
2
151
45575 Dulles Eastern Plaza, Sterling
OPEN · 10:00 - 22:00 · +1 703-430-2150
"I've always been a big fan of Best Buy and especially Geek Squad. However, I recently purchased a laptop from Best Buy in May for around $1,300-$1,500. Less than five months later, it completely shut down. As a Best Buy/Geek Squad member for over 10 years, I expected reliable support. Instead, the experience has been extremely disappointing.\n\nRepair timeline: I was told the repair would take 2 weeks. It has now been over 3 weeks, and the only update I receive is that they are "waiting on a part."\n\nEscalation confusion: Four days ago, I was told the case would be escalated. When I followed up today, a new manager said his manager would escalate it, but I'd need to wait another 3-4 days just to find out if that's possible.\n\nImpact on livelihood: I work in defense contracting. During the recent government shutdown, no RFPs were coming out, so I was already on hold. Now that solicitations are finally being released, I can't respond because my laptop is still stuck in repair limbo. This delay is directly affecting my ability to do my job and pursue contracts.\n\nPolicy rigidity: I asked if they could simply exchange the defective laptop. I was told that's not their policy -- it must be repaired a certain number of times before an exchange is considered.\n\nUnhelpful suggestion: A manager actually suggested I "just buy another laptop" to use while waiting. That is not a realistic or responsible solution, especially after already investing $1,300+.\n\nNo alternatives: I asked if they had a loaner program or any workaround. They do not.\n\nAfter more than a decade of loyalty, I expected better. Best Buy/Geek Squad should recognize the impact of delays on customers' livelihoods and offer practical solutions -- not leave long-term members stranded without options."
Cartridge Gaming
4.5
3
2815 Elida Rd, Lima
CLOSE · 12:00 - 21:00 · +1 419-979-8895
"We used to check this place out quite a bit but once the board game guys moved out we realized they were the super friendly employees we had mentioned before. They have a cool selection of pinball machines to play but you can easily go through money faster than you'd hope."
Best Buy
2
61
650 Eastgate South Dr, Cincinnati
OPEN · 10:00 - 22:00 · +1 513-753-7062
"I normally don't leave negative reviews, but this experience has genuinely left me feeling frustrated and ignored. I scheduled a TV delivery and installation and was really looking forward to getting everything set up, but what should have been simple turned into a week of no-shows, missed calls, and broken promises.\n\nI never received the confirmation call I was promised. The next day I was told I'd be contacted again -- no call. My appointment was rescheduled for Sunday morning, but no one ever arrived. I kept being told I'd get callbacks within an hour or within 24 hours, but none of them ever happened.\n\nI even visited the store twice hoping to finally get answers. Each time I was reassured that the issue was "expedited," yet no one followed up. I spent more than an hour on hold with customer service, and the escalation calls disconnected before I could even get a case number. It honestly felt like no department was taking responsibility or even noticing how much time I was losing.\n\nWhat's most disappointing is how disheartening the whole process has been. I tried to be patient and understanding, but it's hard not to feel overlooked when you keep doing everything right and still receive no help or communication.\n\nI truly hope Best Buy improves their delivery and communication process. No customer should feel this ignored or stuck chasing down answers for something they paid for in good faith."
